Frequently Asked Questions

Straight answers from the crew at Black Cloud Golf.

Built by firefighters, trusted by golfers.

GENERAL QUESTIONS

Who owns Black Cloud Golf?

Black Cloud Golf is firefighter owned and operated. We built this brand to combine the grit of the fire service with the lifestyle we love on the course. Every design, product, and decision comes straight from our crew.

Where are you based?

We are proudly based in the United States. Most of our design and operations happen between shifts and rounds of golf.

What does “Black Cloud” mean?

In the fire service, a “black cloud” is the firefighter who always seems to catch the wildest calls. We took that mindset to golf. Expect the unexpected, stay calm under pressure, and enjoy the ride.

PRODUCT & SIZING

How do your polos fit?

Our polos have a modern athletic fit that is not too tight and not too loose. If you prefer a relaxed fit or are between sizes, we recommend sizing up.

What materials do you use?

All of our gear is made from high-performance, moisture-wicking, four-way stretch fabric with SPF protection and a tagless label for all-day comfort.

Are your products made in the USA?

Yes. Our designs, labeling, and fulfillment are proudly handled in the United States using premium global materials that meet our performance standards.

Do you offer women’s sizes?

We currently focus on men’s cuts but plan to launch women’s fits soon. Follow us on social media or subscribe to our newsletter for updates.

ORDERS & SHIPPING

How long does shipping take?

Orders usually ship within three to five business days. Pre-sale items will list their expected ship date on the product page.

What shipping carrier do you use?

We use USPS and UPS for most orders to ensure quick, trackable delivery.

How much does shipping cost?

Shipping is calculated at checkout based on your location and selected speed. Orders over a certain amount may qualify for free shipping.

Do you ship internationally?

We currently ship within the United States but are working to expand international shipping soon.

RETURNS & EXCHANGES

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. If you receive a defective item, we will make it right immediately.

How do I start a return or exchange?

Email BlackCLoudGolf@gmail.com with your order number and reason for return. Our team will walk you through the process quickly.

Can I exchange for a different size or color?

es, as long as the item is still in stock. We will handle the exchange promptly.

Do you ship internationally?

We currently ship within the United States but are working to expand international shipping soon.

PAYMENT & SECURITY

What forms of payment do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay through our secure Shopify checkout.

Is your site secure?

Yes. Our store runs on Shopify’s encrypted platform to protect your payment and personal data.

FIREFIGHTER DISCOUNTS & GIVING BACK

Do you offer a firefighter or first responder discount?

Yes. We offer exclusive discounts for firefighters, EMTs, and veterans.

Do you donate to firefighter causes?

A portion of proceeds supports firefighter and first responder. When you buy from Black Cloud Golf, you help give back to the brotherhood.

Final Note

Did not find what you were looking for?
We are real people and firefighters ready to help.

📧 BlackCloudGolf@gmail.com
or message us on social media